Healthcare.gov People don't 'like' insurance This key insight guided me through the redesign of a feature that failed to align with how people shop for a product they hope they'll never need. Read case study
Microsoft Federal Freeing workers to create value Speech-to-text? Already solved. Using systems thinking, I could narrow the gap between unstructured data and actionable intelligence. Read case study
Department of Navy Working closest to the deal People hire software to do a job. Understanding that job and its incentives is key to improving the inverse relationship between effort and value. Read case study
